Commercial Enel X JuiceBox Pro Retrofit and Migration

JuiceStand 4

On October 2, 2024, Enel X Way announced it was shutting down its North American EV charging business, with commercial chargers initially expected to lose functionality on October 11, 2024. For many site hosts, that created an urgent problem: JuiceBox Pro stations that relied on Enel X Way’s software could become nonfunctional, and even residential units were expected to lose “smart” app features (even if they could still charge).

If you own commercial Enel X JuiceBox Pro chargers, you already know the situation. Sites that depended on Enel X Way for station management and payments were left with chargers that could become unreliable, hard to manage, or unable to collect revenue the way they were designed to.

The good news: in many cases, you do not have to rip everything out and start over.

We provide an Enel X JuiceBox Pro retrofit and migration service for commercial sites to help restore reliable operation, regain management control, and re-enable payment collection where supported, without automatically resorting to full hardware replacement.

What a CSMS is (and why it matters)

A Charging Station Management System (CSMS) is the software platform that runs the commercial side of EV charging: payments, pricing, driver access, station monitoring, reporting, alerts, and remote controls.

Your JuiceBox Pro is the hardware on the wall, but the CSMS is what makes it work like a managed commercial asset. When the CSMS goes away, commercial stations can lose “network” functionality such as:

  • Payments and pricing rules (paid charging, fee schedules, time limits)
  • Authentication and access control (RFID/app access, restricting who can charge)
  • Remote start/stop and station controls (what operators use for support and operations)
  • Monitoring and uptime visibility (online/offline status, fault alerts, diagnostics)
  • Reporting (sessions, utilization, revenue-related reporting)
  • Load management configuration and safe power behavior (especially in shared-power setups)

Why migration was not easy

In a perfect world, you point a charger at a new CSMS and you’re done. That’s the promise of OCPP (Open Charge Point Protocol): a standard that allows a charge point to communicate with a central system regardless of vendor.

The issue with many JuiceBox Pro deployments is that migration was complicated because many Enel X’s units were not running updated OCPP-compliant firmware in the field, which made “repointing settings” unrealistic for a lot of sites.

Our solution: physical retrofits

If your commercial Enel X JuiceBox Pro chargers are offline or you can’t collect payment, we focus on one thing: a physical retrofit.

A physical retrofit is a long-term fix because it does not rely on legacy firmware behavior or software workarounds. Instead, we replace the internal control and communications components that matter, so the charger can operate like a modern, managed commercial station again.

Big benefit: in many cases, you can avoid replacing the entire charger, which is typically the most expensive option once labor, downtime, and electrical work are factored in.

We partnered with Red E to provide the CSMS software.
That means after retrofit, your chargers are managed through Red E, streamlining the software side of your EV charging business needs.